Self-Check in

NOTE: The passenger is responsible for the contents of his suitcase and its proper packaging.

1. Hand luggage

To ensure that your luggage arrives safely and on time for your flight, it’s important to pack carefully and securely. Use durable luggage that can withstand the rigors of travel, and consider adding luggage tags with your contact information in case your bags get lost. Additionally, arrive at the airport early to allow enough time for your luggage to be checked in and processed before your flight.

Hand luggage per travel class

The weight and size of your hand luggage are checked at the airport and it will be checked in if necessary. Additional charges are incurred if you exceed your free baggage allowance. Please note that these fees are higher than the regular check-in.

Alternatively, you can also carry a folding garment bag measuring 57 x 54 x 15 cm instead of hand luggage.

Please note that on some flights your hand luggage bag must be stowed in the cargo hold due to the aircraft type.

You are kindly requested always refer to your airline’s guidelines and rules.

2. Checked baggage

The quantity of bags, the fees, and the permissible dimensions can differ based on your flight, fare type and travel class. Therefore, we recommend verifying the specific baggage details on the Airlines website or your booking prior to each flight.

The average dimensions of the checked bags are 158cm (62inches). If the weight is exceeding 32kgs, the baggage is considered as special, specific charges and handling apply.

You are kindly requested always refer to your airline’s guidelines and rules.

3. Extra pieces of baggage and overweight

Extra piece of baggage refers to any luggage that surpasses the free checked baggage allowance for your fare type.

Heavy baggage is any checked luggage weighing between 23kg and 32kg. Luggage over 32kg must be shipped as cargo. Additionally, luggage up to 32kg but exceeding the size limit of 158 cm (62 inches) is classified as oversized baggage and incurs additional charges.

You are kindly requested always refer to your airline’s guidelines and rules.

4. Permitted liquids on board

100 millilitre containers

You may carry liquids in your hand luggage in containers with a capacity of up to 100 millilitres and packed in a transparent, reusable one litre plastic bag (e.g. “zip bag”).

• Please note that the printed maximum filling quantity and not the actual content applies.
• You may only take one plastic bag per person.
• Liquids include pastes, lotions, mixtures of liquids and solids, as well as the contents of pressure containers, such as toothpaste, hair gel, drinks, soups, syrup, perfume, shaving foam and other items with similar consistency as well as sprays, aerosols and gels.

You are kindly requested always refer to your airline’s guidelines and rules.

5. Medication – special food

Medication and special foods

Medication and special foods (e.g. baby food) required during the flight may be taken outside the plastic bag, but must be presented at the security control.

You are kindly requested always refer to your airline’s guidelines and rules.

6. Duty Free

Duty-free items

Duty-free items must be kept in the sealed safety bag provided at the point of sale.

You are kindly requested always refer to your airline’s guidelines and rules.

7. Prohibited items for hand & checked baggages

Dangerous personal belongings

In order to ensure the safety of all passengers on flights the following goods are restricted or completely prohibited on the aircraft. If you carry these regardless, you run the risk of the goods being confiscated at the airport.

Only allowed in hand luggage and in the passenger cabin

• Replacement batteries/power banks
• e-cigarettes
• Heat-producing goods

Only allowed on your person (on you)

• A small lighter/box of matches

Prohibited in checked baggage and hand luggage

• Fireworks/sparkler
• Oxygen bottle
• Oxidising materials/corrosive materials
• Stunning equipment
• Fuel/fuel paste
• Camping gas
• Paint/Alcohol > 70 %
• Poison/household chemicals
• Battery-powered transport
• Radioactive material

Prohibited in hand luggage

• Weapons/munitions
• Sharp/pointed goods
• Blunt instruments
• Tools
• Powders > 350 ml (USA flights)

Definition of dangerous goods

Dangerous goods are articles or substances which are capable of posing a risk to health, safety, property or the environment. There are special regulations concerning the carriage of these items.

For safety reasons, the following dangerous goods may not be carried either on your person or in your luggage:

• Corrosive materials such as acids, wet batteries, mercury (exception: a medical or clinical thermometer per passenger)
• Containers with gases such as camping stoves, gas lighters with blue flames, transportable liquid oxygen systems (O₂)
• Flammable solids such as hurricane matches, dry spirits
• Flammable liquid materials such as wind-proof lighters, fuel, lacquers, alcohol > 70 % vol.
• Explosive materials such as explosives, fireworks, pyrotechnic material
• Poisonous materials such as pesticides, insecticides
• Infectious materials such as viral cultures
• oxidising materials such as dyes, bleach
• Radioactive material
• Miscellaneous dangerous goods or items such as magnetic material, combustion engines, stun guns, pepper spray, safety cases, e-bikes and other electronic transport which are powered by lithium batteries, regardless of the battery power such as hoverboards, mini segways, air wheels or foldable scooters

Medicines, toiletries,handheld electronic devices, lithium batteries and certain other items may be carried if they meet specific transport regulations.

Items with carriage restrictions

• Some goods may only be carried in the aircraft if they comply with certain transport regulations. If they do not comply, they cannot be carried.
• Alcoholic beverages
• Batteries
• Barometers
• E-cigarettes, e-cigars and e-pipes
• Lighters and matches
• Heat-producing items (e.g. soldering irons)
• Avalanche bags
• Medical items
• Munitions (cartridges for weapons)
• Wheelchairs and mobility aids (battery operated)
• Oxygen (gas) and air cylinders for medical purposes
• Life jacket
• Sprays and aerosols
• Diving lamps
• Thermometer
• Toiletries
• Dry ice
• Dry shipper with liquid nitrogen

You are kindly requested always refer to your airline’s guidelines and rules.

For our services the required travel documents are:

• valid passport
• valid ID

In addition, a copy of the airline booking reference (PNR) is mandatory.

Necessary travel documents vary based on your nationality and destination. To verify their validity, it is recommended to contact your embassy or visit the official websites of the relevant authorities in each country you plan to travel to or from before your flight. These sources provide valuable information on the entry documents required for your destination (IATA Travel Centre – Passport, Visa & Health).

You are kindly requested always refer to your airline’s guidelines and rules.

Our Self-Check in service becomes available for passengers 48 hours before flight departure until 6 hours before your flight’s schedule time departure.

Special cases may be served separately, based on certain conditions.

You are kindly requested always refer to your airline’s guidelines and rules.

Baggage & Items with Wear and Tear

The normal wear and tear of any property increases during its use.

ITCI does not take responsibility for normal wear and tear of baggage resulting from their usual use, such as scratches and light impacts.

Similarly, they cannot take responsibility for:

• Manufacturing defects
• Improper packing/Overloading of baggage (including broken zippers due to this)
• Damage from improper packing (e.g., leakage of packed liquids)
• Loss or damage to pockets, safety straps, and external or built-in locks
• Surface damage to wheels, side handles, or the exterior of the baggage
• Scratches, marks, and dents (normal wear and tear)
• Small stains and scratches
• Loss of name tags or various items attached externally
• Exposed lining
• Broken integral locks

Unchecked baggage & items

I.T.C.I has no liability for passengers’ cabin baggage (carry on) content, if any damaged, forgotten or lost.

For more information, please also check the section “Liability for the transport of Baggage” below.

Baggage Transport Liability

In case of damage, destruction, loss or partial loss, and delayed delivery of baggage (including wheelchairs, walking aids, musical instruments, and sports equipment), the Carrier’s liability is limited to 1,288 Special Drawing Rights (SDR) per trip and passenger. The SDR is the accounting unit of the International Monetary Fund (IMF). The amount of 1,288 SDR corresponds to approximately €1,553.87, based on the exchange rate. Note that this amount is subject to exchange rate fluctuations and may vary.

ITCI is not responsible for the loss/damage/delay of valuable items, liquids, fragile items, or items such as money, credit cards, checks, jewelry, silverware, glasses, precious metals, legal/negotiation documents, securities, pens or branded pens, photographic or electronic equipment, computers, laptops, cameras, mobile phones, company documents, samples and commercial goods, money, keys, sunglasses/eyeglasses, paintings, antiques, works of art, manuscripts, medical and pharmaceutical items, perishable products, Zamzam water, irreplaceable books or publications, identification documents, and generally valuable items included in the passenger’s checked baggage, with or without their knowledge.

In Town Check In are responsible for providing the Self -Check-In service. The Airline company has no responsibility or liability towards you, for services provided by us (Self check-in Service).  Any queries, claims or complaints about the process of Self – Check-in Service should be made directly to us.

In Town Check In brings no responsibility or is liable for your luggage after it has been delivered and checked-in to your flight at the Airport.

 ITCI confirms in doing everything possible to return your luggage to your preferred destination if for any circumstances we were not able to check-in your luggage to your flight.

Events beyond our control , such as, unprecedent weather conditions, technical issues with handling of the luggage at the airport or your luggage tag missing , may result to your luggage not arriving at the destination airport, at the same time as you.

 Upon your booking you should have declared your personal contact details , so that our team can contact you and inform you regarding the delivery of your luggage . You can of course contact us to get more information.

In the unlikely event your luggage is not delivered after 5 days , our baggage claim-tracing team will contact you and ask you for more detailed info on your luggage and its contents. We may ask you to fill out a form declaring in detail information about your specific luggage.

Our liability for damage, destruction, loss or partial loss of baggage is limited upto 1,600 euro.

The above applies only to perfectly packed and in great condition baggage. The liability will not apply for damaged, unlocked or any luggage in un-sufficient condition.